NDQ
NDQ Logistics is an innovative SME located in the port of Zeebrugge. The company offers intermodal transport solutions that combine road, rail, and water transportation to provide logistics services between mainland Europe, the United Kingdom, and Ireland.
NDQ specializes in efficiently organizing cargo transport, operating partly with its own fleet and a network of external carriers. As a fast-growing SME, NDQ is fully committed to digitalization and smart technology to make their processes scalable and future-proof.
Problem Statement
NDQ wants to organize their processes more efficiently and scalably. One of the processes being examined is the chartering of cargo to subcontractors.
This is currently a largely manual process through a combination of email communication and manual monitoring of an external marketplace where transport assignments are posted.
The challenges:
- No integrated flow between systems (e.g., external marketplace, operational tools, internal email administration)
- No central overview of which carriers are responding to or performing on which assignments
- Lack of structured data and insights to optimize the chartering process
Our Solution
We built a custom-made charter platform for NDQ that streamlines and automates the entire chartering process, including the necessary integrations with external tools and the external marketplace.
Our approach:
- Platform development: One central application where transport assignments are efficiently managed, with automatic connection to subcontractors and external marketplaces
- Integrations: Connections with existing tools (operational system, marketplace, communication tools...) so all information comes together in one place
- Data warehouse: Setting up a central data layer that combines operational and historical data
- Insights and reporting: The option for dashboarding allowing NDQ to monitor subcontractor performance, success rates of offers, and response times.
Results & Impact
- Faster and more efficient chartering: the entire charter process is centralized and automated
- Less manual work: integrations take over repetitive tasks and increase data reliability
- Better decisions: NDQ now has a solid data layer and insights that help drive performance-based decisions
- Scalable process: the platform supports NDQ's growth without additional operational burden